* Actually, please remember it - because this response and dozens like it and your crappy customer service line are indications that you don't remember who pays the bills. Photoshop is installed in your computer 'locally' it can operate (while Activated) without internet access. Without the Desktop App - Ps will cease to work. ![]() Nobody ever cost-cut their way to greatness. Basically- you cannot Even if you can obtain a download file to install Ps, you will still need the CC Desktop App to Validate your subscription and Activate Photoshop. For example, the Adobe Fonts feature requires the Creative. Manuals that made sense, people who answered the phone, software that was more reliable than the competitors' - made you to the gold standard, gave you the monopoly you're now exploiting with half-baked service. Yes, you can run Photoshop without Creative Cloud, although some features might not be available. Your company won a loyal customer base through customer service. One fix on your end - not tens of thousands of people having the same journey over and over. The efficient thing - the customer friendly thing - the "you charge a lot of goddamn money for a premium product so stop giving us shareware customer service" thing - would be to fix the software on your end. How many people will be making the same fix a hundred others already have? How many dozens or hundreds or thousands of hours of your customers time are you wasting by making us responsible for the fix? Even if each and every one of us were tech savvy enough to diagnose the problem charismatic enough to make software companies do our bidding - you're offloading a whole lot of work on your end users. It leaves it up to your customers to diagnose software conflicts (not everyone's strength) and at a minimum "tweak the settings" - at most we mere mortals are supposed to contact a software maker and convince them to guide us through changing their software or to fix their software. I'm reminded of an episode of Star Trek where the character Q says to the Enterprise crew - "the answer is simple, you simply change the gravitational constant of the universe." Something mere humans don't have the power to do. It is very likely that once the appropriate settings are imputed you will be able to continue utilizing your Adobe and Symantec software. If all three of you are using Symantec Endpoint Protection then please contact Symantec. They will be able to assist you with adjusting the software so that it no longer interferes with the existing installation of software on the computer. If you do not have access to an organization, to adjust the software, then please contact the software manufacturer. ![]() department or someone who is able to adjust the settings of the installed software so that it is not damaging installed software. If you are unable to personally adjust the settings for any installed anti-virus software, system utilities, backup software, or system optimizers then please work with the individuals who do have the necessary access. But you see this is exactly the core of the problem Nancy, quitting creative cloud does not mean that creative cloud actually stops running in your computer's background and using system resources. ![]() This last issue is a general one, but one that needs more attention.CreativePlanForMe, Jonjon.eiko, and Lward as Kglad indicated in post #1 there is software on the computer that is current damaging the installation of the Adobe Creative Cloud desktop application. Your software does not require CC Desktop app to be open. ![]() Maybe those problems are solvable and the services can be changed in such a way that they are a lot more efficient.īut then still I expect 100% openess about what these processes do and especially when it comes to user privacy and data collection.įinal notice: Adobe is definitely not the only large company to be critical about. I have not recently measured it with the current versions, but I have quite often noticed that the Adobe background processes continuously take up way more memory and CPU resources than any other software. From the perspective of professional software development, I simply don't understand why such old school problems with software still need to exist at all.Įspecially if Adobe wishes maintain a good reputation. It's a good thing to be positive and mention this first.īut that does not take away that things like these also deliver a lot of frustration. First of all Adobe products are great and easy to use. First off, check if there are any older versions of the Acrobat or CS installed in the system if they are remove them with the Adobe Creative Cloud Cleaner Tool.
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